The aim of this practice is to meet the health needs of the population it serves. Meeting needs means having obligations and responsibilities to each other. These are as follows:
What to expect from us
Our endeavours are to make you as comfortable as possible while you wait for your appointment.
- To be received by staff with courtesy.
- To be received in a safe and friendly environment.
- To be registered with a General Practitioner provided:
- a) You meet the criteria for General Medical Services under the NHS.
- b) The doctor agrees to accept you.
- c) You live within our catchment area.
- d) Our lists are open.
What to expect from us if you cannot be registered
- To receive immediately necessary treatment if appropriate.
- To receive a practice leaflet giving details about procedures and services provided.
- To make an appointment with the doctor of your choice if he/she is available. However, if you attend as an emergency, you will have to see the duty doctor of the day.
- To receive appropriate medication and medical advice and to be made aware of all General Medical Services available within the practice.
- To be referred for specialist opinion where appropriate, if possible at the hospital of your choice, but one which falls within the contracting agreement of the Clinical Commissioning Group.
- To review your medical records upon submitting a written request, subject to the provisions of the law.
- To know that all NHS staff are under a legal obligation to observe confidentiality at all times.
- To choose whether or not to take part in medical research or medical student’s training.
- To receive a full and prompt reply to any complaints.
- To make comments and suggestions about the services we provide and for us to take notice and take them into consideration for the purposes of planning.
- To be provided with information about changes in the practice procedures that affect you.
What we expect from you
Your Obligation To Us:
- That you treat our staff with courtesy.
- That you respect our premises.
- Do not smoke.
- Do not use mobile phones in the building.
- That you turn up on time for your appointment.
- If you cannot attend, please telephone and cancel. Someone else can then be offered that appointment.
- That you appreciate that some consultations take longer than others.
- That you appreciate that you cannot always see the doctor of your choice.
- That you see the clinical and nursing members of our team when we refer you. They are also specialists in their own right.
- That you take advantage of the various doctor and nurse run clinics for: Diabetes, Asthma, Smear Tests, Blood Pressure Checks, Child Health Surveillance, Childhood Immunisations, Travel Advice and Inoculations.
- You do not always need to see a doctor first, you can self-refer to some of these clinics.
- That you remember to allow sufficient time (2 working days) when ordering repeat prescriptions.
- Repeat prescription requests must be in writing, in person or by email.
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