My Planned Care




To improve access to care for those with a long term condition needing a yearly review, we have created a rapid eConsult (online consultation) to help patients start their care planning with a clinician.

The benefits of completing your planned care template are:

  • Better health management
  • Continuity of care
  • Reducing the time spent managing your long-term condition
  • Specialised care from the correct healthcare professional

We are improving the way we work with patients with long-term conditions

Patients living with certain long-term conditions will be encouraged to attend a Yearly Health Check. Long-term conditions are those that impact over a long period of time, such as diabetes and heart diseases.

Patients will receive personalised care and support from healthcare professionals from their general practice. This will cover things that patients say matter most to their health and wellbeing, from the best treatment for their condition, to wider things like employment, housing, and mental health.

Our goal is that by planning care together with care, patients will have the confidence to manage their health, reduce their risk of being admitted to hospital, and have a better quality of life.

Initially, we will cover nine long-term conditions:

  • Cardiovascular disease (for example, strokes, health failure, ischaemic heart disease, and peripheral artery disease)
  • Diabetes
  • Hypertension (High blood pressure)
  • Hyperlipidaemia (High cholesterol)
  • Non-alcoholic fatty liver disease
  • Atrial fibrillation
  • Chronic kidney disease
  • Asthma
  • Chronic obstructive pulmonary disease.

In the future, we will look to expand this to cover more long-term conditions.

What can you expect?

If you have one of the long-term conditions listed above, you will be encouraged to have at least three check-ins per year. Each stage is described below for you:

1. Attend your Check and Test Appointment

In your Check and Test Appointment, a health professional will carry out all the checks and tests you need to monitor and manage your long-term condition. You may be sent for a blood test and have other checks like a blood pressure check and weight check. We may discuss lifestyle factors such as smoking and exercise with you too.

If you need an interpreter, please let us know so we can arrange one for your appointment.

2. Receive your test results and your Care Plan

After two to four weeks, you will receive your test results (by post, text, or email, however you prefer).

We will also send a blank document called a Care Plan.

A Care Plan is an agreement between you and your healthcare professional to help manage your health and support day to day. In your Care Plan, you can record things that are important to your health and wellbeing. This can include anything from your life, like employment, housing, or mental health.

A Care Plan covers:

  • What is important to you and the goals you have
  • How to get the most out of your medication
  • The care and support you need from others
  • A healthcare professional will review your Care Plan with you in your Discussion Appointment. You can start filling out your Care Plan before your appointment or you can fill it during your appointment.

3. Attend your Discussion Appointment

You will then be invited to a Discussion Appointment with a healthcare professional. This may be another team member (such as a nurse, health care assistant, pharmacist, social prescriber link worker) who is best placed to support your care and can spend more time with you. This appointment will take around 30 minutes.

You can discuss your long-term conditions, test results, treatment, and anything else that is affecting your health, from housing to employment. Together we will look at what matters most to you and agree some goals. Your Care Plan will be updated with what has been agreed.

4. Attend your Follow-Up Appointment

Three to six months later, you will be invited to a Follow-Up Appointment. This will last up to 15 minutes and is an opportunity to update your Care Plan with a healthcare professional, considering what is going well and where you may need more support. You may have more than one Follow-Up Appointment in a year.

An example of a patient’s journey through the key stages of the process and help you understand what to expect from your Yearly Health Check.

How will I be contacted if this is for me?

We will contact you via text, phone call, or letter to organise your appointments. We will contact patients over the year so please do not worry if you do not hear from us right away. If you are concerned or have questions, please contact us.


Frequently asked questions:

Why do I need to do a template?

Completing the template in advance of your planned care review allows the clinical team to ensure your review process is as smooth as possible. Once your template is received, the team are able to update your record and begin coordinating the steps of your review. For some patients, this may just be 1 appointment with the appropriate clinician. For others, this will involve ordering blood tests and arranging the appointment for these, then coordinating the follow up review with one or multiple clinicians as required.

Why can it not be done all at once? Why do I need to see multiple clinicians?

Depending on the condition we are reviewing, there may be multiple steps involved in a planned care review. Different clinicians are responsible for specific parts of the process, so for some conditions, you will need multiple appointments; or in some cases you’ll to have your blood tests at the local hospital prior to seeing a clinician at the practice.

How often does this need to be done?

Your planned care review for any long-term conditions should be completed annually.

Do I need to see my regular clinician for the review?

You can be booked with any clinician for this - the surgery does have lead clinicians for planned care who you will likely be booked in with. If you have a preference to see a specific clinician/clinicians, please let us know when booking your appointments and the practice will try to accommodate.


Long Term Condition e-Templates

If you received a text message from the practice to complete your planned care review, please complete the review that was advised for you.

It is important that we have up-to-date contact details for you. If you have changed your mobile number or email address recently please let us know with our online form.